What is your return policy?

We want you to be happy with your Alabaster purchase. If you are unsatisfied with your purchase for any reason, you can return it for a full refund within 30 days after the order is delivered. For returns within the Hong Kong, return shipping is on us. For returns located outside of the Hong Kong, applicable shipping costs may apply.

Please note that any shipping fees paid on your original order are non-refundable. Our return policy only applies to items purchased on the Alabaster website. If you purchase our product from another retailer, please contact them directly for a return.

To initiate a return or if you have any questions, please send us an email at with your order number and we’d be happy to help.