Shipping

Why has my order not been shipped yet?

We ship out orders every weekday, excluding weekends and holidays. Orders that are in-stock are processed and shipped within 2-3 business days. You should receive a shipping confirmation email with tracking details once your order ships.

Backordered items will be shipped as soon as they are back in stock. Please check the product page or send us an email for when items are expected to ship.

Can I update or cancel my order after it has been placed?

Because our fulfillment team moves fast to ship out your order as soon as possible, we cannot guarantee that changes or cancellations can be made to an order after it's placed. Please send us an email at help@alabasterasia.com and we'd be happy to help however we can.

In case you would like to return an order, please refer to our return policy.

SHIPPING, TIMELINES AND COST

For all orders, please allow for 1-2 business days order processing time prior to shipping.

We offer FREE SHIPPING throughout Asia.

Hong Kong : 2-5 business days transit time

Other Asia Countries : 7-14 business days transit time

US, Canada, Australia : 7-20 business days transit time (Extra shipping cost needed, calculated based on destination country, weight, and applicable duties/taxes.)

You may, alternatively, try to our distribution partners in USA and Canada

If you need to ship to other international countries,please email to help@alabasterasia.com for enquiry.