Shipping

TRACKING MY SHIPMENT

You can track your order here.

 

WHY HAS MY ORDER NOT BEEN SHIPPED OUT YET?

We ship out orders every weekday, excluding weekends and holidays. Orders that are in-stock are processed and shipped within 1-3 business days. You should receive a shipping confirmation email with tracking details once your order ships.

Backordered items will be shipped as soon as they are back in stock. Please check the product page or send us an email for when items are expected to ship.

Please visit here for Taiwan shipments.

 

CAN I UPDATE OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Because our fulfillment team moves fast to ship out your order as soon as possible, we cannot guarantee that changes or cancellations can be made to an order after it's placed. Please send us an email at help@alabasterasia.com and we'd be happy to help however we can.

 

In case you would like to return an order, please refer to our return policy.

 

WHERE DO YOU SHIP?

We ship throughout Asia, United States, Canada, Australia and United Kingdom.

 

WHY CAN'T I SEE SHIPPING OPTIONS AT CHECKOUT?

A few common issues are that you may be trying to order an item that is out of stock or order an item that is not available to ship in your region. Additionally, we are only able to deliver to P.O. boxes with our Standard Shipping Service. If you are having further issues, please send us an email at help@alabasterasia.com and we'd be happy to help.

 

SHIPPING, TIMELINES AND COST

For all orders, please allow for 1-3 business days order processing time prior to shipping.

**We offer FREE SHIPPING GLOBALLY for over US$80, standard shipping is the default shipment method.

Note: local tax & duties ARE COVERED (except Canada).>

 

Hong Kong
Faster Shipping - SF Express (2-3 business days transit time) Starts at US$4 or free for US$80+

Standard Post (3-5 business days transit time) Starts at US$2.5 or free for US$80+

 

Taiwan
Standard Post (8-15 business days transit time) Starts at  US$9 or free for US$80+

Faster Shipping - Quantium (5-10 business days transit time)  Starts at US$11 or free for US$80+

Fastest Shipping - UPS (1-2 business days transit time) Starts at US$30 or free for US$80+

 

Rest of Asia

Standard Post (5-15 business days transit time) Starts at US$5 or free for US$80+

Faster Shipping - Quantium (4-10 business days transit time) Starts at US$10 or free for US$80+

 

US, Canada, Australia or UK

Standard Post (6-18 business days transit time) Starts at US$5 or free for US$80+ (Tax & duties are not included in Canada shipment) 

Faster Shipping - DHL (3-6 business days transit time) Starts at US$16 or free for US$80+

Fastest Shipping - UPS (1-2 business days transit time) Starts at US$68 or free for US$80+

These are estimated transit times based on historical data, and there may be unforeseen delays from time to time, especially with global logistics experiencing delays recently due to Covid-19.

You may, alternatively, try to our distribution partners in USA and Canada

If you need to ship to other international countries, please email to help@alabasterasia.com for enquiry.